Returns Policy

We do not accept returns/exchanges due to sanitary reasons and the nature of our products. All sales are final. However, if there is a problem with your order or you are unhappy with your purchase, please contact us at info@creativesoulcosmetics.com with your full name and order number and we will assist you as best as we can.

We do not accept cancellations. Once your order has been paid and confirmed, all sales are final.

If you need to contact us for any reason regarding our website or your order, please feel free to reach us below:

Email: Info@creativesoulcosmetics.com

Mail: Creative Soul Cosmetics
P.O. Box 1545
Campbell, CA 95009-1545

Shipping

Please allow us 1-2 business days to process your order.

All standard U.S. orders are sent through First Class Mail. Delivery time for U.S. orders is approximately 2-3 business days. Tracking is available for all U.S. orders. You will receive a tracking number via email once your order is processed.

International Shipping

International shipping delivery time is 7-25 business days, depending on location.

*Creative Soul Cosmetics is not responsible for VAT and Duty Taxes on international orders. It is the sole responsibility of the international buyer to check local regulations when buying exported goods. Some countries, such as the UK and Canada, may charge the buyer duty taxes once your package enters your country. This is your country's policy and we cannot control this. It is the buyers responsibility to pay any/all duty taxes or VAT imposed on you by your country for purchasing merchandise internationally.*

International orders are sent through United States Postal Service using First-Class Package International Service. International tracking is only available via your country's local post office once package has left our international shipping port in San Francisco, CA. Please note that tracking is not available via USPS once it has left the United States.